in business comes from repeat customers, customers that boast about your project
or service, and that bring friends with them." - W. Edwards Deming|
In reviewing what separates companies today, it comes down to customer service. Technology has leveled the playing field where differentiation is more challenging and service is the key. The following are 5 characteristics:
A few examples of companies that I have found meeting this definition are Amazon, Marriott, and Apple. Conversely companies that have not met the proceeding definition are Best Buy, Home Depot, and Sprint.
Saturday, January 7, 2012
Customer Service - 5 Key to Success
Posted by Brett Vanderwater